Terms and Conditions
By accessing the Service or placing an order, you agree to be bound by these Terms and Conditions (and the documents referred to thereunder).We may revise these Terms and Conditions or any portion thereof at any time. Please check this page from time to time to take notice of any changes we may make.
USE
You may not alter or modify or add to the material you have access to or remove any copyright, trade mark or other proprietary notices from such material. You may not copy, reproduce, distribute, transmit, republish, post, or use any material or portion of the Service without our prior written consent. You may not use or share the content of the Service for any commercial purposes whatsoever. These limitations apply to all material on the Service, including but not limited to the texts, images, photos, applications, computer code, audio and video.
Any use contrary to these limitations is a violation of our intellectual property rights. Unless otherwise noted, all material on the Service is copyrighted.
TERMS OF SALE
Products purchased are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit.
SERVICE AVAILABILITY
For a delivery to another EU country, Middle East or other countries, kindly contact us on: +44 7444 187715 or by email sales@raphia.co.ukPURCHASES
By placing an order with us, you confirm that you are over 18 years of age and legally capable of entering into binding contracts.
If you wish to purchase any product, kindly contact us on: +44 7444 187715 or by email sales@raphia.co.uk
We reserve the right to refuse or cancel your order, either in full or in part, at any time for certain reasons including but not limited to: order quantity, product availability, errors in the description or price of the product, error in your order or payment method or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. INFORMATION RELATING TO GOODS
We will make reasonable efforts to ensure that the information about goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the images, specifications, description and/or pricing of the goods, or that goods will always be available if you wish to place an order to purchase them. You are invited to contact us using the contact information in the “Contact us” section if you need any further information about goods. Goods purchased should be stored in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.
We reserve the right, at any time and without notice, to modify or update the information about goods displayed on the Service, including without limitation information on prices, description and availability of goods. However, changes to price, availability or description of any goods will not affect orders submitted by you which have already been accepted by us.
ORDER AND DELIVERY PROCEDURE
You can place your order directly on-line, or by telephone. For telephone orders, you may call us from Monday till Saturday from 9:00 am till 6:00 pm at: +44 7444 187715.You may wish to include a personal message with the goods. Please provide the content of your personal message directly by telephone +44 7444 187715 or email Sales@raphia.co.uk
Once we receive your order placed on-line, you will receive an acknowledgement email regarding placement and delivery of your order.
Payment Security
We assure you that payment on-line is safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the net.
Payment Methods
Online Payment: Visa, MasterCard, American Express and PayPal can be used for on-line payment. The payment will be debited from your credit card once the order is placed.
Payment currency is British Pound only.
All prices shown on the Service are inclusive of local VAT.Payment Confirmation
Once your payment procedure is completed, you will receive a payment confirmation email. In rejection cases, our team will get back to you for more help.
Delivery
Deliveries will be carried out by third party couriers. The products ordered by you will be your responsibility from the time at which they are delivered to the delivery address, this means that you are responsible for any loss or damage which occurs after this time.
We do not deliver goods to PO Boxes. We can only ship to one address per order. Delivery fees will be charged in addition to the total price of the order.Refunds or Exchanges
All purchases of perishable items through the Service will be final and non-refundable. We are not liable for incorrect order information provided by the customer and lost or stolen packages once the order has been delivered to the recipient’s address.Order Cancellation
You are entitled to cancel your online order or phone order within 24h.
VIRUSES
We do not guarantee that the Service will be free from bugs or viruses. You are responsible for ensuring you have the right equipment (including anti-virus software) to protect your computer or device from viruses or other harmful content.
LIMITATIONS ON LIABILITY
The Service and all information and functionality on the Service is provided without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Neither we nor any of our affiliates and service providers shall be liable for any direct, indirect, incidental, consequential, or punitive or other damages or losses of any kind whatsoever arising out of your access to, or use of, the Service, including but not limited to any failure of performance, error, omission, interruption, defect or computer virus, or the deletion, failure to store, misdelivery or unavailability of any information, material, products, services, applications or features, even if advised of the possibility of such damages or losses. By using the Service, you agree to release and hold us harmless, our affiliates, officers, directors and employees from any and all claims, demands, damages, costs and expenses of any kind whatsoever relating in any way to use of the Service or any materials downloaded from this Service.
DATA PROTECTION
Personal data collected from Visitors, if any, is processed in accordance with the UK Data Protection Act and will be used solely to process orders placed on the Service, and it may be shared with third parties (such as the delivery company).
GOVERNING LAW
These Terms shall be governed and construed in accordance with English law. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
You hereby consent to the exclusive jurisdiction of the courts of England and Wales in respect of any disputes arising in connection with the Service, or any matter related to or in connection therewith.
COMPLAINT PROCEDURE/COMMENTS AND QUESTIONS
If you encounter any problems whilst browsing the Service, or if you have any questions, comments or concerns arising from the Service or any relevant terms and conditions, policies and notices, or if you are not satisfied with our service for any reason, feel free to contact our team by email at admin@raphia.co.uk